x
Get our mobile app
Fast & easy access to Jobstore
Use App
Congratulations!
You just received a job recommendation!
check it out now
Browse Jobs
Companies
Campus Hiring
Download App
Jobs in Singapore   »   Jobs in Singapore   »   Information Technology Job   »   Head of Centres (education)
 banner picture 1  banner picture 2  banner picture 3

Head of Centres (education)

Stag Match Learning Centre Private Limited

Stag Match® is a registered education business that has become a leading education business in the education industry. Our growing services are in-line with Singapore’ Education system, which focuses on students’ creative thinking and analytical skills.

We are looking for an independent , self motivated, passionate and initiative Centre Head (Enrichment) personal to ensure growth of the business and smooth sailing of the operation .

Job Description

  • Reporting to MD/CEO
  • Oversee the leadership and management of the Stag Match (Singapore) offsite and online site.
  • Monitor all the enrichment services by external operator.
  • Strategise, Create, Plan and organise the curriculum and programmes for the centre.
  • Manage the deployment, professional development and well-being of staff.
  • Manage the day to day performance of the Centre Operations to deliver a best in class service, meeting or exceeding all KPIs and within budget.
  • Set the Business strategy for the development of the centres, staying abreast of new practices and technologies, ensuring that we gain and maintain recognition for the quality of customer service.
  • Lead, inspire and co-ordinate the contact centre management team at all levels to create motivated and engaged colleagues.
  • Be responsible for the end to end customer contact processes and associated customer experience, supporting cross company initiatives to drive improvements, improve efficiency and reduce complaints.
  • Responsible for the recruitment, training, induction ,coaching and Sales strategy across the centres
  • Work closely with teacher/manager in Training delivery teams. Taking responsibility for the ongoing development all levels of centre colleagues.
  • Reviewing and defining clearly all centre roles, any required shift and candidate profiles required across the contact centre operation
  • Lead an effective resource planning team, ensuring that resource is fully utilised and any contact demand is effectively covered.
  • Applying best practise, develop continuous improvement plans and make recommendations based upon the employee and customer insight.
  • Develop plans and offer insight and knowledge to the organisation on the use of new tools and technologies; Telephony, CRM and WFM to create a cost effective operation consistently achieving contact handling .
  • Act as the Voice of the Customer, championing change and improvements across the customer experience, drive change and influence future change/projects to support and achieve improvements in the customer experience.
  • Deliver cost efficiencies and increased in Customer Satisfaction Scores.
  • Enhance the quality of customer interactions, ensuring quality assurance, compliance, regulatory and legal obligations are met across all interactions.
  • Responsible for student recruitment drive; sales and marketing of the centres to meet or exceed the KPI.
  • Training and development of the staffs.

Requirement

  • Proven experience (Min 3 years) working as a Head of Center/ Centre Director.
  • Must be familar with MOE and education sector
  • Great knowledge of Education Sector
  • Strong leadership and conflict resolution skills.
  • Excellent organizational and problem-solving skills.
  • Effective communication skills.
  • Detail-oriented.

Basic + Commission

✱   This job post has expired   ✱

Sharing is Caring

Know others who would be interested in this job?