Responsibilities:
- Attend to customer’s vehicles to determine the work scope needed, provide technical solution and quotation for consideration and acceptance.
- Manage customer’s expectation and co-ordinate with service providers to meet customer’s demand
- Work with workshop to deliver efficient and effective aftersales services
- Check invoices for correctness before billing and explain individual items to customer
- Raise technical query to Technical Team when unusual trend on vehicles is spotted
- Test drive with customer if necessary.
- Perform other related tasks as assigned by superior.
- Submit Customer Incident Form in system to address customer concern
- Follow up with customer and solicit feedback on repair including scheduling for next service appointment.
Requirements:
- Must have passion to meet people and customer service oriented.
- Min Nitec in Automotive Engineering or any Technical Diploma
- Valid Class 3 or 3A driving license (preferably Class 3)
- Able to work with minimum supervision.
- 3 yrs in automotive experience or with experience in hospitality industry
- Computer Literate
- Able to converse in other non-English speaking languages.
Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to shinleng.liew(at)cvistahr.com
Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion
R23119309 | EA License 16C7883
