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Jobs in Singapore   »   Jobs in Singapore   »   Customer Service Job   »   Customer Service Officer - Research & Statistics (Public Sector)
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Customer Service Officer - Research & Statistics (Public Sector)

Scientec Consulting Pte. Ltd.

Scientec Consulting Pte. Ltd. company logo

Job Responsibilities:


Survey Preparation

  • Prepare the layout and proofreading of surveys in hardcopy and electronic formats.
  • Email electronic copies (excel or PDF format) of the survey to respondents.
  • Test survey validations and rules in the electronic survey platform.


Survey Fieldwork

  • Answer phone and email queries from respondents to ensure the accuracy of the survey.
  • Conduct follow up call chasers and reminders.
  • Data entry of selected survey returns into the survey system.
  • Maintain a call log to keep track of contact rate.
  • Conduct random checks of data entered survey forms to ensure data accuracy.
  • Assist officers in data clarifications.
  • Perform desktop research on the internet for supplementary information


Looking for:

  • Singaporeans only
  • Have at least one (1) year of experience in market research, customer service, sales or survey interviewing
  • Data entry experience
  • Tech savvy with good working knowledge of Microsoft Word and Microsoft Excel
  • Proficient in English (spoken & written) and have the confidence to conduct surveys in English over telephone interviews.


Interested candidate may apply via email to [email protected].


By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).


This authorizes us to:

Contact you about potential opportunities.

Delete personal data not required at this application stage.

To withdraw consent, email [email protected].

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.


Chloe Chew (R1768631)

ScienTec Consulting (ScienTec Personnel) - 11C5781

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