Responsibilities:
- Work closely with the Assistant Manager and provide courteous services to guests. Respond efficiently and tactfully to guests’ complaints, requests and inquiries.
- Provide courteous and efficient service, striving to fulfill each guests’ request whenever possible. Ensure all telephone calls are promptly handled within three rings.
- Handle cashiering functions and adhere to the residence’s Standard Policies & Procedure.
- Maintain good guest relations with in-house guests at all times, projecting a courteous and hospitable attitude.
- Be familiar with all room types and rates in the hotel, as well as their availability status and upsell whenever possible.
- Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary and submit glitch reports as necessary.
- Ensure guest room security, emergency, and fire procedures are followed, and encourage the use of Safe Deposit boxes (El-Safe) while adhering to related policies & procedures.
- Acquire knowledge of hotel facilities, functions, major city attractions, and events to provide accurate information to guests upon request. Maintain a professional, courteous working relationship, and ensure effective communication with all hotel personnel.
- Maintain a well-groomed appearance and a tidy work area, upholding the highest standard of personal grooming.
Achieve Career Consultant Pte Ltd | EA Licence No. 05C3451 Registration No. R24123332
