Job Summary:
The Customer Service Officer role includes managing online court bookings, addressing customer inquiries and complaints, and ensuring that the facility is utilized effectively and efficiently. The officer will play a key role in maintaining a positive experience for all users and ensuring the smooth operation of the facility.
Key Responsibilities:
- Customer Interaction:
- Handling customer inquiries
- Facility Bookings and Reservations:
- Manage facility using the facility’s booking system, ensuring scheduling and efficient use of facility base on booking hours.
- Assist customers with making, modifying, or cancelling bookings, and handle walk-in reservations as needed.
- Administrative Support:
- Ensure the customer service area is clean, organized.
- Assist in updating customer records, and preparing reports related to facility usage and customer feedback.
- Support the administrative team with additional tasks as required.
- Facility Coordination:
- Report any facility maintenance issues or equipment malfunctions to the appropriate staff.
- Ensure that all safety and facility protocols are followed by customers and staff.
- Assist in coordinating special events, tournaments, or promotional activities as needed.
Qualifications:
- Experience: Previous experience in customer service, preferably in a sports or recreational setting, is beneficial.
- Skills:
- Excellent communication and interpersonal skills.
- Strong organizational abilities and attention to detail.
- Ability to handle multiple tasks and work efficiently under pressure.
- Basic knowledge of badminton and facility operations is advantageous.
Working Conditions:
- 6 days’ work week
- Fully on-site
- Required to work on weekends, including public holidays.
Note: This job description is intended to outline the general responsibilities and requirements of the position. Additional duties may be assigned as needed to meet the evolving needs of the organization.
