Analyze an organization and design its processes and systems, assessing the business model and its integration with technology. Assess current state, identify customer requirements, and define the future state and/or business solution. Research, gather and synthesize information.
Responsibilities
- Provide day-to-day support for Telecom Business Support Systems (BSS) applications, monitor system performance, monitor system performance, troubleshooting, coordinate with technical teams for timely resolution.
- Primary point of contact for clients regarding production support issues, manage client expectations effectively.
- Document and track production issues, providing detailed reports and ensuring proper escalation when necessary.
- Gather and analyze business requirements, translating them into technical specifications for development teams.
- Work closely with stakeholders to understand business processes and identify areas for improvement.
Qualifications:
- 3+ years of experience in a production support or business analyst role within the telecommunications industry.
- In-depth knowledge of telecommunications BSS, including CRM, billing, order management, and revenue management systems.
- Proven experience with incident management, change management, and root cause analysis in a production environment.
- Proficiency in SQL and database management specific to BSS applications.
- Familiarity with BSS monitoring tools and incident management systems.
- Knowledge of ITIL processes and practices is highly desirable.
