The Customer Service Associate will provide quality frontline services to clients and their caregivers.
Core duties of this role will include patient registration, scheduling of services and transport, medical records management, and collection of payments.
Job Responsibilities
Client Management (First Point of Contact)
- Registration of clients’ visit
- Collection of payments and preparation of invoices/receipts
- Scheduling of appointments for clients
- Managing transport services for clients
- Managing and maintaining confidential clients’ information
Frontline Duties
- Handling phone calls and enquiries
- Upkeeping of reception area
- Receive deliveries and vendors
Other Duties
- Liaise with clinical team and other departments to fulfil work duties
Job Requirements
- GCE "O" or "N" Level with 2 years of customer service experience
- Ablility to converse in English and other mother tongue languages due to the client group we are serving
- Able to work independently or in a team
- Possess excellent customer service and good interpersonal skill
- Patient and gentle disposition with empathy and strong listening and communication skills
- Attentive to details and meticulous in following up on customers’ requests
This position is located at Redhill.
