Industry : European MNC Industrial Electrical Equipment Supply
Location: West Region Singapore
Work Week: 5 Days
Are you an experienced Customer Service professional with a proven track record? We’re seeking a Customer Service Manager to lead our team, driving sales growth and customer satisfaction.
Key Responsibilities:
Strategic Leadership: Establish and monitor department goals and KPIs, driving continuous improvement in sales performance and processes.
Process Optimization: Improve internal procedures, ensuring compliance and proactively addressing policy gaps.
Customer-Centric Approach: Incorporate a 24/7 customer service mindset, enhancing responsiveness and accuracy in sales activities.
Cross-Department Collaboration: Coordinate priorities with Engineering, Operations, and other departments, ensuring smooth interactions across the organization.
Business Development: Lead the business generation process for SEA and Japanese markets, manage quotations, and develop strategic sales initiatives.
Order Management: Oversee order handling, manage customer complaints, and ensure timely delivery.
Team Coaching & Development: Train and mentor the Internal Sales team, building technical competence and strong customer relationships.
Qualifications:
Bachelor’s degree in Electrical/Electronic or Instrumentation Engineering, Technology, or Business Administration.
Minimum 5 years of proven experience in customer service management.
Strong communication skills in English
Proficiency in MS Office, MS Project, and CRM software.
Ability to thrive under pressure and willingness to travel as needed.
Join us and lead a dynamic team in achieving sales excellence. Apply now to make a significant impact!
