General Job Description
Are you passionate about providing exceptional guest experiences in a unique airport setting? Plaza Premium Lounge Group, a global leader in airport hospitality, is seeking dedicated individuals to join our team as Guest Service Officers at our Transit Hotel in Singapore Changi Airport. As a Guest Service Officer, you will play a vital role in ensuring that travelers enjoy a comfortable and relaxing stay during their layovers.
Job Responsibilities:
- Greet, receive and bid farewell guests in the front reception counter.
- Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
- Process guest check- in and outs.
- Collect payment from guests, at the front reception counter before letting them enters the Hotel/ Lounge.
- Assist guests with their Hotel/Lounge Facilities.
- Uses proper telephone etiquette.
- Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, foreign currency exchange etc.
- Maintains the cleanliness and neatness of the front desk area.
- Reports any unusual occurrences or requests to the manager or superior.
- Assists in preregistration and blocking of rooms for reservations.
- Understands room status and room status tracking.
- Knows room locations, types of rooms available, and room rates
- Knows the location and types of available rooms as well as the activities and services of the property.
- Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.
- Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
- Any ad-hoc tasks assigned by the superior and the management.
Requirements:
- Graduate in Hospitality/ Tourism Management or related fields
- Previous experience in hotel operations is a plus.
- Outgoing, good interpersonal and communication skills
- Ability to work independently and as part of a team.
- Excellent command of spoken and written English
- 5 days work week and must be able to work on shift, including weekends and public holidays
