We are looking for a Support Engineer to be part of our Managed Print Services team.
Job Role:
- Replace Consumables, as needed, at each Device location and ensure that adequate Consumables are available at the Customer Site;
- Clear paper jams;
- Assist Customer with an overview of the Device functionality;
- Coordinate with HP regarding Device and HP Branded Software Support Service calls;
- Report any occurrences of Customer dissatisfaction to the ADM;
- Assist in the collection of usage pages for Devices when required;
- Provide initial troubleshooting for Device problems or perform spare Device replacements when directed by ADM;
- Perform maintenance on Devices as directed by the ADM;
- Provide end-user training as defined in the Agreement;
- Utilize web-based software to manage the Fleet which may include proactive monitoring through Web Jetadmin, updating site maps provided after the Discovery and Design Assessment Service and initiating Device related trouble tickets into the Customer supplied ticketing system;
- Track usage/activities at the Customer Site(s);
- Manage utilization of On-Site spare Device inventory when required under the SOW
- Perform copy orders and distribution Services, if Copy Center Services are included in the SOW;
- Coordinate with third party supplier(s) to obtain status for third party supplier(s) provided equipment.
Work locations:
- Raffles Place area -> 1 vacancy
