ENTRY-LEVEL Administrative & Service work: Fresh entry job-seekers are welcome to apply! (We look out for candidates with high personal and job ethics rather than education and job experience)
- Primarily Customer Service centric (positive attitude with pro-activeness): build rapport etc.
- Liaise with customers/ suppliers/ main contractors using WhatsApp business, emails and calls.
- Arrange for daily appointments for company’s service teams to work with customers and suppliers.
- Maximise productivity for scheduling daily appointments using proper planning.
- Paperwork: update service team Microsoft Excel records & digitalising customers records.
- Prepare, follow-up, update company and customers on the quotation/ service agreement/ work done/ payment status.
- QC invoices, verify and submit for next workflow.
- Reception work: Receive/ collect equipment and parcels delivered to office.
- Other ad-hoc duties assigned.
Technical knowledge & skills to acquire while on the job:
- Initial steep learning curve, hence, must be interested to learn new and tedious things on Air-conditioning parts.
- Passionate in customer service.
- Able to multi-task and yet focus on time-sensitive matters.
- Decent command of English.
- Basic standard of the usual office computer software (Office, Outlook, Excel etc)
- (BONUS: able to speak Chinese due to liaising with our primary base of customers)
Extra Info:
- Mondays - Fridays 8.30am-5.30pm - Office (Flexible work arrangements negotiable such as WFH after probation plus if employee meets certain requirements - feel free to enquire)
- Saturdays 8.30am-12.30pm - Alternate between Office and WFH
- Work location - Ang Mo Kio Industrial Park 2A
- Standard 3 months' probation + increment after to basic salary
- Appraisal and increment: 1-2 times a year (depends on company, individual and economic performance)
- Bonus + Medical Benefit
- Notice period: 3 months (due to high technicality nature of this role - require time for understudy and handover)
- Long-term prospect: Senior role equivalent (depends on availability)
- Lower average starting salary (but higher stability, frequent appraisal and increment, comfortable working environment with decent pantry)
