Job Responsibilities:
Work collaboratively with Digital Platform Lead and Function Lead for end-to-end implementation of digital platform capabilities for TMRW across the region
• Serve as a key point of contact – Creating and maintaining cross-departmental relationship from users, service provider, technology, and operations team for the Digital Platform capabilities implementation for the bank.
• Digital Platform strategy – Assist in the development of the overall Digital Platform strategy for TMRW both CR and project
• Projects / Change management – assist Function Lead in leading and managing end-to-end lifecycle of the project / CR from preparing business case, finalize requirements gathering, approvals, estimation, and coordination with technology teams and business users.
• Vendor performance management – Help define the key performance SLAs for the service provider to successfully deliver the digital serve ambitions for TMRW.
Work collaboratively with Digital Platform Lead and Function Lead to build and handle operational management requirements for digital platform capability deployment.
• Conduct customer and staff immersions – Synthesize staff and customer insights - Personas, journey pains, gains.
• New capabilities – To design, develop and implement new journeys for the respective domains.
• Identify new use case and improvements within the journey – Independently or in combination own design discovery for new journey, work, and test process with customers for to-be state design journey.
• Improvements within the journey – Collaborate with Analytics / Customer Experience teams to assess performance of customer journeys in each domain, and to suggest improvement opportunities to be prioritized with the rest of the enhancements.
• User Story Quality – Articulate requirements by ensuring compliance with user story format and maintaining high quality.
• Regional Model – Responsible for ensuring that any new journeys and flows planned within each respective domain is aligned across different countries.
• Driving the continuous improvement of digital platform capabilities. Managing and refining the product backlog and enhancing the collective expertise within the team through the generation of key insights.
Backlog Management:
• Ensure the product backlog is transparent, visible, and comprehensible to all stakeholders.
• Gather and incorporate feedback and improvements from various teams to refine TMRW capabilities.
• Ensure backlog items meet the Definition of Ready (DoR) for roadmap discussions.
Insights Generation:
• Gather insights from various sources, including market trends, customer feedback, and internal analytics.
• Provide actionable insights that inform and support strategic decision-making processes.
• Develop and maintain an organized and accessible insights library to enhance team knowledge and facilitate informed decision-making
Job Requirements:
• Bachelor’s Degree
• PMP, Design thinking/ LEAN methodology, Agile certifications would be preferred
• 5 – 10 years of experience
• Performing the role of a business lead/ product owner in driving digital capabilities implementation for GR TMRW.
• Strong understanding of agile methodologies and backlog management and proficiency in using product management tools (e.g., JIRA, Confluence).
• Strong understanding of digital service interactions models and possible use cases of deployment.
• Good understanding of the consumer banking landscape in terms of products, functional teams, services, and typical banking applications.
• Strong understanding of design thinking/ human centered design methodology and experience in using it in project implementation.
• Experience in customer immersions, journey mapping and design.
• Must demonstrate strong analytical, problem solving, communication and creative skills.
