Responsibilities
You will be reporting to Sales Manager and required to undertake such duties as may be assign to you in the proper performance of your employment.
Customer Services
- Acts as window and interface with customer on all issues, and provide top level of customer service to all customers
- Liaise with customers on quotation status, progression of projects, and delivery schedules
- Escalate issues impacting customers on time delivery performances
- Maintain communication record of interaction with the customers in an orderly manner
- Coordinate with the internal departments to find solutions and resolve matters
Sales Admin
- Maintain customers and supplier relationship
- Fully assist Sales Manager for all oversea and local customers
- Follow up to PO documentation once quotation is issued.
- Provide strategic leadership and overall sales and service direction and consistency to enhance productivity, quality and customer service
- Identify, develop and implement progressive and standardized methods of continuous improvement
- Define and maintain standards of performance
- Develop, communicate and implement mid and longterm goals and production plans for areas of responsibilities to ensure continued excellence, including appropriate contingency and risk planning
- Monitor and control expenditures and external/internal labour costs to operate within approved budget guidelines. Identify variances and potential corrective actions.
- Ensure that all business activities are performed with the highest ethical standards and in compliance with the company's Code of Business Conduct.
Requirements:
- At least 2 years of relevant experience
- Good working knowledge of Microsoft Word and Excel
- Able to work well independently and as a team
- Able to communicate well across all levels
Others:
- Mon to Thur 8am 5.30pm
- Fri 8am 5pm
- Alternate Sat 8am 12noon
