Duties and Responsibilities:
1. Handle general enquiries – walk in or phone.
2. Liaise and schedule meetings with external referral sources/community partners.
3. Schedule and arrange for new clients’ initial intake interviews
4. Manage database records and physical files of each client
5. Collate case management statistics and prepare monthly report for management review
6. Invoice / billing of fees and keep track of payment related to clients’ record
7. Handle all administrative work pertaining to the operation of the Centre such as ordering stationary, processing of invoices, claims, sourcing for and liaising with suppliers, maintaining office equipment and consumables, keeping inventory of fixed assets, office mail system, ensuring the cleanliness of the Centre
8. Monthly collation of team clients meeting statistics and ensure records match to Ingot and all other internal and funding source reports.
9. Record minutes of meetings
10. Facilitate the work of the SACS Accounts and HR by providing necessary data/ information and performing specific tasks as requested
11. Ensure health and safety policy is properly implemented in the Centre
12. Ensure processing of new intakes, discharges and rejection within the timeframe
13. Handle regulatory advisories such as staff movement, environmental sanitization regime, ventilation guidelines and all other new mandatory regulatory requirements that involve daily monitoring
14. Proficient in the use of Microsoft application to improve operation workflow
15. Maintain and ensure the contract of services are current and not expired.
16. Ensure the handling of centre-based daily accounting processing in accordance to the Finance Manual.
17. Perform other related duties as assigned by the Centre Head
