The Role
You will perform production application support task for Supply Chain finance platform in APAC region.
Job Responsibilities
- Be the Subject Matter Expert on the Supply Chain Finance platform and eco-system facing the bank users.
- Responsible in E2E management of production incidents / service request linked to the Supply Chain Finance platform (e.g. Opening of tickets / weekly meetings on progress of outstanding issues / coordination with internal team on the execution of data extraction).
- Perform detailed support and troubleshooting for production incidents linked to Supply Chain Finance platform including coordination with internal and external stakeholders for impact analysis / workaround / root cause analysis.
- Work with the System Owner / Incident Manager to build on the Operational Knowledge Base / incident process management focusing on Supply Chain Finance ecosystem. PIC is responsible in creating / maintaining such documents including working with the project team to gain knowledge on any new enhancements / releases on the Supply Chain Finance eco-system.
- Responsible for validation of the platform after any scheduled / unscheduled patching of the Supply Chain Finance ecosystem.
- Responsible for management of the platform / coordination with internal stakeholders during any Disaster Recovery exercises.
- Responsible for execution on any system config changes linked to Supply Chain Finance platform.
- Highlight and escalates risk issues to relevant parties in a timely manner.
- Participate in system restoration for Disaster Recovery exercises.
- Perform other duties as and when assigned.
Job Requirements
- Diploma or bachelor’s degree in computer science or information Technology, Finance or Economics.
- Min. 9 years of work experience in the application or system support function, preferably in the finance industry.
- Possess functional knowledge in the Supplier Finance / Accounts Receivables Purchase / Dynamic Discounting product including middle office / back-office operations such as funding / payments.
- Possess functional knowledge on Finshare Platform (by Premium Technology)
- Experience in Enterprise Application support environment with interaction to multiple function (developer, infrastructure and service desk) and business users.
- Good understanding and competency in scripting (such as DOS, Shell Scripting).
- Excellent communication, interpersonal and presentation skills.
- Demonstrate sound judgment in reviewing problems and making recommendations / decisions.
- Demonstrate a strong sense of accountability and ownership of results.
- Possess self-motivated and driven work ethnic to ensure high quality work in a timely manner.
