To continuously attract repeat stays, guests’ impression and the comfiness of their room plays a huge part. As an Assistant Housekeeper, you’ll assist to ensure all aspects of housekeeping and laundry day to day operations are running smoothly - and ensure high standards are met to deliver memorable and unique guest experiences.
A little taste of your day-to-day
Every day is different, but you’ll mostly be:
- Make sure the quality of housekeeping and laundry services is always superb - we have standards - but it’s down to you to make rooms special and memorable for guests
- Schedule routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction when Assistant Executive Housekeeper is absent
- Carry out special requests from guests, VIPs, repeat visitors and club members
- Help guests with their questions and complaints to achieve complete guest satisfaction
- Look smart - wear your uniform with pride
- Build rapport and strong relations with team members and ensure that their performance is effectively managed
- Communicate clearly with Executive Housekeeper on all Housekeeping Department matters
- Assist Executive Housekeeper to conduct daily meetings, routine cleaning programs, plan and assign work ensuring you always have the right staffing numbers
- Acts on behalf of the Assistant Executive Housekeeper if he/she is absent
- Liaise with different departments when there are Housekeeping matters that involve them
- Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary
- Assist with deep cleaning projects and/or assist housekeeping staff during high volume periods
- Monitor and ensure that Housekeeping personnel provide courteous and prompt services to guests
- Help prepare and monitor the hotel’s annual budget with a focus on increasing profitability
- Monitor and control departmental costs to maximise profitability
- Carry out the special requests from guests, VIPs, repeat visitors and club members
What we need from you
- A minimum qualification in Diploma in Hospitality & Tourism
- At least 3 years of experience in the a supervisory level, including management experience
What you can expect from us
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
