· Experience in the WOG environment.
· Setup and maintenance of desktops, laptops, phones, printers, peripherals and mobile devices – Windows and Apple Platforms
· Escalate and work with second or third level support/third party vendor on resolution of problem when necessary
· Maintain hardware inventory at assigned locations
· Provision new users with hardware, software and account setup
· Provide with both remote and onsite support for multiple locations, if required
· Troubleshoot and resolve a variety of technical problems
· Assist with network connectivity issues
· Provide great communication and customer service to company employees in person and through phone calls and emails
· Work on assigned tasks and projects including hardware and software rollouts
· Work with hardware / software vendors, whenever required
· Provide training when needed help facilitate users requests and in the implementation of company project
· Provide VPN support including end-user setup and problem
· Work closely with other support teams (client support team, application support team, server support team)
· Develop and document IT operational processes whenever required
· Manage Active Directory - User/ID creation, delete, reset, update, distribution, list/security and accesses
· Assist on AV setup in meeting rooms for conference calls and meetings
· Provide regular checks and maintenance on system health of the meeting rooms
· Provide back-end support for live event broadcast
· Support ad-hoc IT project deployments
· Attend meetings to update current projects
· Attend trainings provided by the company
· Perform procurement/RMA duties as and when required and liaise with vendors, keep track of orders and update users or IT team on delivery status
· IT Asset Management
