- Manage and maintain the organization's systems, servers, and network infrastructure to ensure optimal performance, security, and availability.
- Analyze, diagnose, and resolve technical problems related to systems, applications, and network connectivity, ensuring minimal disruption to operations.
- Install, configure, and upgrade hardware and software systems, ensuring compatibility and adherence to best practices.
- Monitor system performance, identify trends, and implement proactive measures to avoid potential issues or bottlenecks.
- Develop and implement system backup and disaster recovery plans to safeguard critical data and ensure business continuity.
- Collaborate with cross-functional teams to design, develop, and implement new technology solutions that meet business objectives.
- Maintain and update technical documentation, including system configurations, troubleshooting guides, and standard operating procedures.
- Provide technical support and guidance to end-users, including training on system usage and troubleshooting assistance.
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