Primary Roles & Responsibilities
- The patching cabling between network equipment and client’s network
- The installation of power cables from equipment to power supply in rack/cabinet/closet
- The installation, troubleshooting and de-installing IT equipment (Servers / Network / Storage / etc) Install/swap out devices (e.g., phone, computers, cables, boards, edge routers, switches and etc.)
- Complete all hard and complex Move, Add Change (MAC) requests within the defined service levels
- Act as interface between client’s associates and management
- Provide hardware break-fix services for network infrastructure
- Perform onsite call-through, data, voice, website and security testing
- Perform back-up testing to ensure all systems are connected to the client’s network as directed
- Support carrier testing of circuits
- Assist with facilities efforts such as vendor co-ordination and vendor supervision - Power and uninterruptable
- power supply (UPS) restoral - Water problems, - Emergency cooling restoration, - Fire suppression exercises,
- restoration, and post fire events
- Support inventory management activities - Receiving inventory, - Tagging of assets, - Tracking spares (crash
- kits), - Ordering inventory, - Updating inventory records, - Prepare and return damaged equipment
- Act as an interface, as needed, between associates at the applicable location and centralized project / operations / MAC management
Requirements:
- Must be proficient in utilizing technical tools such as BERT testers, cable testers, and fiber testers.
- Requires experience in working in communications closets
- Must be able to perform rack and stack activities
- Must be able to safely lift heavy objects
- Must understand cable patching processes and procedures in copper and fiber
- Experience in either or both CommScope and Corning structured cables (copper and fiber)
- Must have a basic knowledge of data communications networking.
- Must be able to assist in troubleshooting issues
- Must understand network terminology
- Requires good interpersonal communications skills
- Must be able to explain technical issues in a way the client will understand an issue
- Must be able to interpret a client’s issue in a way that will allow technician to facilitate a resolution
Education/Experience Requirements :
- 5+ years of experience in Data Centre operations and environment
- Must have a basic knowledge of local and wide area networking.
- High school Diploma or equivalent required
