JOB SCOPE
- Assist the manager in managing the iSeries Product and Operation Services.
- Manage the iSeries operations activities to meet the OLA/SLA.
- Develop and update of Standard Operational Procedure, Operation Procedures.
- Provide iSeries support to both IT and business user.
- Manage and escalate system operation and application issues timely to management.
- Ensure all System Backup activities are completed successfully.
- Ensure System Disaster recovery readiness and successful execution of DR testing.
- Manage the High Availability iSeries System environment.
- Pro-active monitoring and maintenance of multiple iSeries servers and applications.
- Manage the Risk and Security & Vulnerability remediation for iSeries in compliance to the security best practices.
- Manage third party software, ensure they are updated according to the support lifecycle.
- Responsible for Firmware and OS upgrades, Performance Tuning, Capacity Planning, PTF installation.
- Work with multiple vendors on the implementation of iSeries support, lifecycle upgrade and project.
JOB REQUIREMENTS
EDUCATION
- Degree in Information Technology / Services related curriculum preferred
- Additional experience may be substituted in lieu of a degree
CERTIFICATION
- Formal IBM iSeries training and/or IBM certification preferred
- Formal training and certification in System Management, e.g. ITIL foundation
REQUIRED EXPERIENCE
- Minimum 10+ years hands-on experience in an iSeries environment
- Experience in managing iSeries AS400 operations.
- Experience in ITIL and processes in Service Request, Incident, problem and change management.
- Experience of one or more of the following:
- Remote Journaling / High Availability concept.
- Backup and Recovery on Flashcopy, BRMS, Safe Guarded Copy, NIM for VIOS backup.
- Security management in iSeries System and Application, user profiles, object authorities, system values .
- IBM i OS V7R3, V7R5, IBM VIOS Virtual Machine Environment.
- IBM PowerHA, ASP & iASP Disk configuration and administration.
- IBM EIM implementation for Single Sign on.
- 1 or more system replication software – e.g. iTera, Assured Mimix.
- Network configuration for TCP/IP protocol, Route and Host Tables, Firewall Rules.
- IBM SAN storage and SAN Switches, FC multipath configuration.
- System performance tuning, performance, and alert monitoring.
- Firmware, Patch, PTF, CUM Package ordering/installation.
- Query/400 – SQL/400, DB2 and performance tuning.
- Third party software, e.g. iTera, Assured Mimix, Optimizer, Fortra Powertech Exit Point, Authority broker, compliant monitor, Antivirus, System monitoring tool.
- Working knowledge on ACSC and Infinium advantages.
REQUIRED KNOWLEDGE
- IT processes, policies and procedures.
- Hand on experience and knowledge of iSeries application structure, operating system, installation specifications, troubleshooting, problem determination and data restoration techniques.
- Knowledge of and experience in personal computers and Microsoft products.
- Mature and strong leadership skill to lead both technical and service operation management.
- Enthusiastic and a strong desire to learn, quick leaner to adopt to fast changing environment.
- Organized and detail oriented. Ability to apply knowledge into practical support, identified and resolve potential pitfall upfront to avoid costly rework and service impact.
- Strong ability in handling multiple tasks stream, ability to priority critical / important task.
- Ability to perform troubleshooting with multiple technical team.
- Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
- Possess excellent communication skills; able to read, write and speak English.
- Must be willing and available to work on remote standby duty including occasional weekends when required.
Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.
