About Porcelain:
Porcelain is a cult-premium skincare brand from Singapore founded by veteran aesthetician, Jenny and her daughter, Pauline with the vision to marry craftsmanship and technology to create the future of skincare. Guided by its key philosophy of achieving healthy skin from within, Porcelain Spa and Porcelain Skincare (its product range) has won more than 130 awards since its inception in 2009. Porcelain has been featured on Forbes, BBC, and the Louis Vuitton City Guide and won Best Beauty Spa in Asia (WLSA) for 8 consecutive years. An industry trailblazer, they own and operate three upscale spas including Singapores first smart-spa x wellness café concept store at Paragon Orchard.
A digital pioneer, they are highly tech-enabled. One product is a proprietary mobile app that tracks a clients skincare journey and offers personalized prescriptions. Through their uncompromising standards in products and service, Porcelain aims to be a lifelong beauty partner that journey with every individual through the evolution of their skin.
Role Overview:
As a Beauty Advisor cum Sales Associate, your primary goal is to drive sales and deliver top-quality customer service. Youll seek out sales opportunities, work towards meeting sales targets, and provide an outstanding customer experience, all while adhering to Porcelains standards and protocols.
Responsibilities & Duties:
Sales Focus:
- Find Sales Opportunities: Identify chances to sell by understanding customer needs and suggesting the right products and services.
- Hit Sales Goals: Work to hit your sales targets using sales techniques and upselling.
- Teamwork: Collaborate with therapists and other team members to reach sales targets and provide a smooth customer experience.
- Boost Revenue: Engage with clients to help meet your sales goals and increase revenue.
- Handle Responses Quickly: Handle client requests and solve problems fast to keep them happy.
- Customer Relationship Management: Keep track of client interactions and follow up using the CRM system.
- Manage Store Tasks: Manage sales systems, payment machines, and daily store tasks, including opening and closing.
Customer Relationship Management:
- Build Relationships: Develop strong connections with clients to encourage loyalty and repeat business.
- Deliver Outstanding Service: Provide exceptional in-store service that meets and exceeds Porcelains customer journey standards and protocols.
- Adhere to Protocols: Ensure that every customer interaction follows Porcelains guidelines to deliver a consistent and high-quality experience.
- Solve Problems: Address and resolve customer issues to maintain their trust.
- Follow Up: Check in with clients after their visits to ensure satisfaction and find new sales opportunities.
Operational Responsibilities:
- Manage Inventory: Keep track of inventory levels and manage stock to support sales.
- Store Cleanliness: Maintain a clean, organized, and welcoming store environment. Ensure that product displays are well-stocked and attractively arranged.
- Know the Products: Maintain a deep understanding of our product and treatments range, including the benefits and features of each item and treatment.
- Attend Training: Participate in training sessions to stay updated on products and sales techniques.
Job Requirements:
- Education: Diploma or equivalent.
- Experience: At least 1 year in a sales role in the beauty industry.
- Language Skills: Fluent in English and Mandarin.
- Appearance: Well-groomed and professional.
- Technical Skills: Proficient in MS Office (Word, basic Excel/PowerPoint) and familiar with CRM systems.
- Sales Skills: Strong focus on sales with a proven track record of hitting and surpassing sales goals. Motivated to drive sales.
- Communication: Great at engaging with clients and closing sales effectively.
