We are seeking a Passenger Traffic Officer to join our team based at Changi Airport.
What you will be doing...
- Act as an airline representative at Changi airport and be responsible for duties related to passenger flights to/from Singapore.
- Ensure effective management and execution of the expected service standards of the airline.
- Responsible for delivery of quality passenger services.
- Provide assistance to passengers and addressing their queries.
- Comfortable with face to face interactions with the various stakeholders whilst working in shifts.
- Follow up with passengers’ safety and security concerns and queries.
- Access reservation and booking systems.
- Provide assistance to passengers in the event of flight disruptions or delays.
- Supervise and monitor service standards of ground handling agent.
Key Qualifications
- Diploma holder in any discipline, preferably with 2 to 5 years of relevant experiences.
- Knowledge in CIQ handling.
- Required to perform shift duties.
Who you are...
- Ability to communicate (fluent in speaking, reading and writing) in Japanese would be an advantage to communicate with Japanese customers.
- Customer-oriented mindset with pleasant disposition.
- Possess good sense of time management to achieve on-time performance.
- Enjoys communicating with diverse group of people of all cultures.
- Possess leadership qualities, good communication and interpersonal skills to work effectively in a team.
- Pro-active, self-motivated individuals who works well independently and under pressure.
- Organized and able to prioritize tasks.
- Proficient in MS Office applications.
- Innovative and able to adapt to industry changes.
ď‚· Staff Fringe Benefits include:
- AWS and Variable Bonus
- Medical & Hospitalization Coverage
- Concessionary Travel to any destinations & discounted travel on other partner airlines
