Manager: Involves management responsibility for a team of people or a specific location(s) within the business. Teams may include contractors and all categories of employees: Operational, Clerical, Mechanical/Electrical, Supervisory, Secretarial, Professional, Advisory and Deputy Management. Management responsibilities include disciplinary action up to and including dismissal.
JOB SPECIFIC RESPONSIBILITIES - Customer Support; Quality Assurance & Support; Customer Management; Oversee All Representative Activities (Including Coaching & Monitoring with Support of QA Team); Premier Customer Support; Deliver Customized/Tailor Made Solutions; Customer Support Readiness & Training; Tracking & Monitoring Solutions (including Prevention); Relationship Management.
RELEVANT EXPERIENCE - Four (4) years of relevant work experience
SKILLS - nterpersonal Skills, Written & Verbal Communication Skills, Planning & Organizing Skills, Presentation Skills, Leadership Skills
Education: Bachelor’s degree or equivalent in any discipline
