- OVERSEE AND MONITOR DAILY SPA OPERATIONS
- Lead Spa team to maximize treatment bookings and yield management
- Facility walk-through to ensure that standards are met
- Ensure adherence of department and facility policies
- Establish professional business relationship with all vendors and increase Spa product inventories
- Oversee the Spa renovation project and the reopening
- PROVIDE SPA / FITNESS EXPERIENCE THAT EXCEEDS GUESTS’ EXPECTIONS
- Lead the team on a Heartist® approach to personalizing the guest experience at the Spa
- DRIVE SPA REVENUE AND COST CONTROL
- Direct operations of facility, including short and long range strategic planning so that Spa operates cost effectively and efficiently
- Lead in implementation of 12-month marketing plan
- Identify new business and marketing opportunities
- Assist in the implementation of 12-month public relations program (calendar of events, media etc.)
- Work efficiently with Marketing Communications in all aspects of Spa/hotel promotion as required
- Promote and sell customized Spa programs to conference groups as required
- Meet with group meeting planners to sell Spa facility and programs as required
- Fiscal budgeting and analysis, including the preparation of annual budgets for the departments within the facility
- Approve payroll hours and hotel administered service charges / gratuity reports
- Review / approve purchase requisitions
- Prepare operations and capital improvement budget preparation
- Review expenditures to ensure that they are kept within operating budgets
- Review / approve all invoices before payment
- Review remuneration of salaried colleagues and independent contractors
- Control the cost of goods purchased, services supplied and labour necessary to the sales and production of our products and services
- MANAGEMENT AND LEADERSHIP OF THE SPA TEAM
- Recruit, train, develop and motivate members of the Spa team
- Ensure the establishment and execution of all departmental goals
- Ensure all safety practices of Willow Stream are adhered to by entire Spa team
- Conduct discussions /performance reviews with Spa team
- INVOLVEMENT AS A MEMBER OF THE HOTEL LEADERSHIP TEAM
- Act as a spokesperson for the Spa and the Brand
- Facilitate the needs/requirements of other departments with Spa: Engineering, Security, Finance, F&B, T&C, Sales & Marketing, Laundry & Property Maintenance
- Provide a level of Safety & Security for all guests/members
- Develop own knowledge and skills to grow as a business partner and leader
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