Team Summary
The Acceptance Solutions team in thew Product organization is a team of seller side thought leaders and execution-focused specialists, who are merchant acquiring domain experts. Our primary objective is to support our geographic markets with the deployment and execution of seller (merchant and acquirer) solutions that increase stickiness to Visa through solving for client pain points, while generating sustainable new revenue streams.
What an Acceptance Solutions Manager does at Visa:
This role will be a critical member of the AP Acceptance Solutions team responsible for supporting deployment, activation, and usage of a range of seller side solutions including Tap to Pay, Tap to Phone (and other Tap to X use cases), Pre-Disputes Services (e.g.: Verifi), Rapid Seller Onboarding, Visa Merchant Screening Service (VMSS), Visa BIN Attribute Service and other data solutions. This team also provides thought leadership in the development of new solutions, for example Biometric Payments and Digital Receipts.
This individual will work closely with geographic MS&A and Product leads and their clients (e.g.: acquirers, payment gateways, merchants) to build client business development strategies, lead pre-sales engagements and pipeline management, and project manage client implementation & integration of these solutions and initiatives. The primary focus of this role will be Visa's dispute management solutions.
In this role, you are expected to:
Serve as the subject matter expert for Visa Acceptance solutions, offering guidance to markets and client-facing teams
Lead efforts to expand Acceptance Solutions adoption across the Asia Pacific (AP) region, working with client-facing teams to identify potential clients, understand their needs, and demonstrate how the product can fulfil these needs
Develop high-quality pitch decks, business cases and case studies tailored to clients specific portfolio performances and market conditions
Collaborate with Global Products, Regional Products and Solutions, and AP Client Services teams on technical solutioning and implementation
Work with regional stakeholders, global product owners, and cross-functional teams to facilitate internal approvals and technical or process changes necessary for launching new use cases
Align with key cross-functional AP and Global stakeholders, and priority markets to ensure strategic and tactical alignment for long-term product vision
Advocate for the needs and requirements of the AP region in global product development and strategy
Maintain a well-organized and up-to-date repository of product materials, including service guides, specifications and other relevant information
Manage stakeholder expectations, keeping them informed about the product's progress, challenges, and successes
Work with Visa Consulting and Analytics (VCA) to analyze data and monitor live customer product performance
Assist in managing the product budget, financial planning and forecasting
Keep updated with regulatory changes and industry trends, evaluating their potential impact on the product, and adjusting the product strategy accordingly
Why this is important to Visa
As competition intensifies at the point of sale with growth in alternative payment methods, sustaining past growth trajectory will require Visa to continually innovate and value-add to ensure merchant preference for Visa payments. This will help Visa not only to generate incremental value-added service revenues, but also to drive relevance and active usage of core consumer payment products while deepening relationships with Visa clients.
