Supporting the Management in implementing business plans for outlets/kiosk, an Operations Manager is involved in P&L, staff control and handling people issues. In addition to taking care of store-level support functions such as customer service, scheduling, daily operations, cashiering, loss prevention, maintenance and back office support, the Manager also recruits, trains and motivates staff.
Roles And Responsibilities
- Administer purchasing and receiving procedures
- Conduct food and beverage hygiene audit
- Conduct orientation and training
- Conduct staff performance assessment process
- Contribute to innovation process within own scope of work in the business unit
- Facilitate compliance with legislative and regulatory requirements
- Foster service innovation
- Identify and establish internal and external stakeholder relationships
- Implement loss/risk prevention
- Lead team to implement change
- Lead with service vision
- Manage and implement business continuity plans
- Manage site/outlet and equipment maintenance
- Manage training
- Managing the customer experience
- Monitor income and expenses
- Budgeting, P&L of outlets.
- Provide information for management decision making
- Provide quality control for service
- Manage staff schedule
- Manage multiple outlet budgeting / P&L.
- Responsible for general operations of all outlets/kiosk
- Manage operational manpower
- Plan, Implement and enforce all operations SOP
- Ad-hoc projects
