Job Description:
- Analyze an organization and design its processes and systems, assessing the business model and its integration with technology.
- Assess current state, identify customer requirements, and define the future state and/or business solution. Research, gather and synthesize information.
- Provide day-to-day support for Telecom Business Support Systems (BSS) applications, monitor system performance, monitor system performance, troubleshooting, coordinate with technical teams for timely resolution
primary point of contact for clients regarding production support issues, manage client expectations effectively. - Document and track production issues, providing detailed reports and ensuring proper escalation when necessary.
- Gather and analyze business requirements, translating them into technical specifications for development teams.
- Work closely with stakeholders to understand business processes and identify areas for improvement.
Requirements:
- 3+ years of experience in a production support or business analyst role within the telecommunications industry.
- In-depth knowledge of telecommunications BSS, including CRM, billing, order management, and revenue management systems.
- Proven experience with incident management, change management, and root cause analysis in a production environment.
- Proficiency in SQL and database management specific to BSS applications.
- Familiarity with BSS monitoring tools and incident management systems.
Knowledge of ITIL processes and practices is highly desirable.
