Description:
Supporting the Food Atrium Division’s F&B Team in implementing business plans for our beverage sector, an Area Manager is responsible for all the staff in the stalls that he/she is taking charge (up to 10 staff per stall). He/she is in-charge of the KPIs of all the stalls under his/her charge. In addition to taking care of store-level support functions such as customer service, scheduling, daily operations, cashiering, loss prevention, maintenance and back-office support, the Area Manager also recruits, trains and motivates staff.
Job Responsibilities:
- Oversee the daily operations to ensure efficiency, quality, service standards and cost-effective management of resources
- To create, update and audit the stalls SOP and ensure that the SOP is observed consistently by the team
- Provide necessary guidance & consultation on preparation and conduct regular audits to ensure the consistency of all products
- To work one full day in each stall per week and discuss observations and to cover shifts as and when short of manpower.
- Manage, groom and motivate the team to foster continuous improvement
- To assist in staff recruitment selection, on job training, performance management & disciplinary/dismissal issues as required.
- Ensure food hygiene and safety standards are always observed with regular audits
- Oversee the planning of duty rosters and ensure prudence
- Ensure strict adherence to local regulations and labour laws
- Conduct frequent staff performance appraisal exercise when necessary
- Assist in new stall set ups, including planning of the new stall layout and equipment purchase
- Analyse and propose sales & promotional strategies to achieve higher revenue
- Assist to plan, formulate and/or review new products and/or menu selling price from time to time
- Conduct timely reviews on beverage and operating costs to ensure that they are in line with the budget
- Any other duties as assigned
Job Requirements:
- At least 3 years of proven track record in managing multiple-outlet format of F&B stores
- Fluent in English and Mandarin (written and spoken) to liaise with English and Chinese speaking business associates
Personal Attributes:
- Self-motivated and able to work in a fast-paced environment
- The ability to work under pressure and handle challenging situations
- Good communication & people skills
- A strong commitment to customer service
- Passionate about F&B industry
- The ability to understand and analyze sales figure and its cost implications
- Planning and organizational skills
- Knowledge of IT preferred
- Willing to travel within Singapore
