Job Description:
- Understand and driving the resolution of defects on a timely manner.
- Serve as IT applications operations & support escalation point for business users and ensure accurate & effective delivery of all vendors contracted services and SLAs.
- Take ownership of critical incidents, managing stakeholders (e.g. business users, senior management, IT teams) while ensuring the incident can be resolved within SLA.
- Support Systems and related projects, manage change process, evaluate change impact, develop test scripts and execute User Acceptance Test.
- Liaising with various sub-systems, Business Units and IT to ensure successful execution of System integration tests.
- Assist Project Manager in the planning and execution of plan.
- Lead the applications support team to continually improve the end user experience and customer satisfaction.
- Ensure audit reviews and compliance related activities are completed on time with no escalation.
- Identify operational risks that could compromise contractual commitments and work with relevant stakeholders to mitigate them.
- Produce operational monthly reports for business users & IT senior management.
Requirements:
• Minimum 5 years of working experience in IT
• Experience with S4Hana, SuccessFactors, Ariba and Oracle would be an added advantage
• A highly motivated self-starter who possess positive mindset, a doer mentality, proactive with a strong sense of ownership
• Experience in managing managed services delivered services
• Able to understand, appreciate and translate business problem into solutions
• Strong stakeholder management including vendor management
• Good business acumen and ability to negotiate with business partners
• Strong customer orientation and able to manage customer expectations
• An excellent communicator
• Ability to work under pressure on critical incidents and possess strong interest, passion in technology and its application
• Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change in a fast-paced environment
• Demonstrate strong analytical, problem solving, communication and attention to detail
• Ability to adapt in a fast-paced environment
• Solid organizational skills including attention to details
• Prior exposure to resorts (ticketing, hotels, F&B or retail systems) or digital systems (websites and mobile apps) is advantageous
