Job Purpose:
The Claims department focuses on providing an excellent customer experience, especially in health insurance. In this role, you'll help drive and improve the Third Party Claims Recovery process, engaging customers and financial consultants to promote its benefits and support health insurance recovery efforts.
Key Responsibilities:
- Meet daily targets by contacting policyholders to initiate claims recovery;
- Assist and guide policyholders through claim submissions;
- Persuade policyholders to proceed with the recovery process using effective communication;
- Ensure compliance with standard procedures during outbound and inbound calls;
- Track and document all call activities and outcomes;
- Address business and regulatory compliance risks and contribute to best practices;
- Complete any ad-hoc assignments from supervisors.
Requirements:
- Diploma or Bachelor’s Degree; 1 year of insurance claims recovery or claims operations experience preferred;
- Strong communication, interpersonal, and negotiation skills;
- Organizational and time management skills;
- Knowledge of life insurance policies, regulations, and subrogation is a plus;
- Integrity, accountability, and a proactive approach to improvement.
Interested candidates, who wish to apply for the above position, please send in your resume to [email protected]
We regret to inform that only shortlisted candidates will be contacted.
This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.
