Title: Technical Support Engineer
Location: Singapore/remote
Industry: Fintech
Perm
- Provide primary technical support to customers, addressing and resolving their issues efficiently.
- Collaborate with product and engineering teams to troubleshoot and solve complex technical problems.
- Maintain a high level of attention to detail in all customer interactions and problem-solving efforts.
- Take ownership of customer issues from identification to resolution, ensuring customer satisfaction.
- Explore opportunities to contribute beyond core responsibilities by working on projects that align with your interests.
Requirements:
- Experience in providing technical support, with a strong focus on customer satisfaction.
- Ability to troubleshoot and resolve complex technical issues.
- Excellent attention to detail and a thorough approach to problem-solving.
- Strong collaboration skills, with the ability to work effectively with product and engineering teams.
- A proactive mindset with a willingness to take ownership of issues and drive them to resolution.
- Eagerness to explore and pursue goals beyond primary responsibilities.
Key Benefits:
Unlimited paid time off, medical/dental/vision coverage, additional parental leave, equity.
(EA:20C0196)
R22108971
