Responsibilities:
• Follow up on customer feedback and issues
• Propose initiatives & program plans to the Customer Service Head to improve customer success and increase customer retention.
• Recommend problem prevention plans before implementation and manage successful roll-out, anticipating issues and providing solutions
• Contribute to the profitability of the distributor.
• Exercise leadership through group meetings to resolve problems encountered through proper coordination with the support group and provide resolution.
• Monitor the performance of front liners, especially in meeting the organization's standards and procedures in meeting customer experience
• Report to Head of Customer Service & Management, for any circumstances or conditions that affect the integrity or safety of the personnel and customers.
• Being a brand ambassador promoting the Customer Service programs.
Qualifications:
Minimum GCE “N” level or Nitec in Automotive Trade.
Preferably 1 year of experience as a Service Advisor in the automotive industry or 5 years of experience in a customer service role.
Good oral and written communication skills.
Team player with initiative and a positive attitude toward learning.
Possess a pleasing personality and be able to attend to customers courteously.
If you are a self-driven individual with a passion for automobiles, we invite you to apply for this exciting opportunity. Please submit your resume along with a cover letter outlining your relevant experience.
