Job Description:
- Answer incoming calls and emails in a polite and timely manner that is in-line with FPH service standards.
- Understand the requirements of the caller and provide accurate information about FPH and going the extra mile in assisting all enquires.
- Re-direct or transfer calls to the appropriate departments.
- Respond to caller’s needs and deal with difficult situation in a professional and service-oriented manner.
- Assist with the requests or resolve problems for FPH customers.
- To manage RSVPs and the enquires for FPH Public Forum/Talks from different channels (calls/e-mails).
- Support Code Blue Activation during medical emergencies.
Job Requirements:
- Able to perform overnight shifts (3 shifts).
- GCE ‘O’ Level and above.
- 1 to 2 years of call centre experience, preferably in a healthcare setting environment.
- Excellent command of English and a second language.
- Excellent communication and customer service skills, with good telephone etiquettes.
- Meticulous with attention to details.
- Mature, analytical and able to work under pressure.
- Familiar with basic medical terminology.
