Responsibilities:
- Expertise with all aspects of the Imperva Cloud Application Security platform
- Provide comprehensive service to our customers, including proactive monitoring, configuration, and integration assistance
- Act as a trusted advisor, providing a high quality of troubleshooting, investigation, and consultation when requested by customers
- Work with internal Imperva support, research, development and product functions to deliver actionable intelligence that will inform future product enhancements
- Take ownership of problems, coordinating with other team members and driving toward resolution
Requirements:
- Experienced in tech support, networking, or IT security
- Domain knowledge of WAN, web applications, and associated protocols (HTTP/S, SSL, DNS, TCP/IP)
- Analytical and problem-solving mindset with the drive to research and learn in pursuit of solutions
- Developed soft-skills capable of supporting customers and comfortable with presenting and leading calls
- Familiarity with common web technology concepts such as HTML, Javascript, JSON, and REST APIs
- Familiarity with common web application security concepts such as the OWASP Top 10
Other information:
- Working Location: Suntec City
- Working Hours: Monday - Friday, 8am - 5pm
