This role mainly responsible for all operational activities in relation to the client and customer accounts. Being the focal point of contact internally and externally for all account related matters and managing a team customer service; providing guidance and support to ensure quality service is being provided to the customers and key clients.
Job Responsibilities:
- Manage (internal or external) client/ customer relationship through complaint handling and act as point of contact for clients on behalf of the company. Interact with clients professionally in a service-orientated manner and work with them to design processes that facilitate smooth operations and resolution of issues.
- Establish Service Key Performance and ensure delivery of service that meet client needs.
- Continuously strengthen the fundamentals and proactively seek improvement opportunities for efficient operations. Conduct gap analysis, identify areas for improvements and to lead and manage the implementation of these projects with qualified deliverables so as to improve service level, productivity and reduce cost at the same time meet or exceed customer satisfaction.
- Manage the performance of the team, identify and groom staff with potential for further development. Develop and implement ana effective training programme for staff to enable them to perform their roles and responsibilities effectively and independently
- Manage and lead the implementation of new projects.
- Manage the P&L of the assigned client/ customer account with eye for organic growth opportunities within the account as well as other new business opportunities.
Job Requirement:
- Degree in Business or related discipline
- Experience in SAP system is a plus
- Experience in healthcare logistics industry is a plus
- Minimum 5 and above year in a similar role or capacity
- Possess strong knowledge of distribution, warehousing and logistics concepts
- Good spoken and written communication skills
- Systematic, meticulous with strong problem solving skills
