Job Description
- Monitor and maintain office network infrastructure, ensuring optimal performance and security through regular maintenance and updates.
- Manage incidents, change requests and support projects related to network and system operations where needed
- Act as an escalation, point for customer problems & contact for service issues, and commit to SLA requirements of our ticketing system, ensuring timely resolution of technical issues.
- Ensuring network systems are compliance to security policies, follow the standard operating process (SOP)
- Implement and maintain IT security measures, including firewalls, to safeguard company data and systems.
Job Requirements
- Diploma or degree in Computer Sciences, Information Technology or a related field preferred
- Minimum 2 years of relevant experience operating in a similar role.
- In-depth knowledge of computer hardware, software, and OS (Windows and macOS).
- Understanding of TCP/IP, IP addressing and LAN technology including switching and routing fundamentals.
- Understanding of incident, problem, and change management processes.
- Competent at documenting standard operating procedures and knowledge articles.
- In-depth knowledge of best practices, control, and monitoring of network infrastructure.
- Ability to cover after-office hours and weekend support when needed.
- Proactive, strong ownership mindset and willingness to learn in a fast-paced environment.
- Good problem-solving and analytical skills.
- Good interpersonal and communication skills to interact effectively at all levels.
Preferred Qualifications:
- Hands-on experience in Windows server administration and basic knowledge in Linux server administration is a plus.
- Professional Qualification - Microsoft Certified/CCNA is a plus.
- Knowledge of basic setup and configuration of Cisco devices such as firewall, switch, IP phones, wireless controller and access points is a plus.
Potential candidates with limited experience are welcome to apply.
