Key Responsibilities:
Provide technical support to end users for hardware, software, and network issues.
Troubleshoot and resolve issues related to video conferencing systems (e.g., Zoom, Microsoft Teams).
Assist with the setup, configuration, and maintenance of video conferencing equipment.
Conduct training sessions for end users on video conferencing tools and best practices.
Monitor and maintain IT infrastructure to ensure optimal performance.
Document and track support requests and resolutions using a ticketing system.
Collaborate with other IT team members to resolve complex technical issues.
Stay updated with the latest technology trends and best practices in end user support and video conferencing.
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