Provide exceptional support to Gallup clients.
As a client support specialist, you will provide the world-class service Gallup’s clients expect from us. Supporting a wide variety of Gallup services and products, you’ll help clients, consumers and survey respondents troubleshoot problems and navigate through our platforms. Using your excellent written and verbal communication skills and knack for technology, you’ll answer questions about our products and help transform stressful situations into positive interactions via phone, email and chat support. While most of the time you will work independently, you’ll also collaborate with your team, providing backup and guidance to your coworkers as needed.
Who we want:
- Logical problem solvers who can easily navigate technical systems and are known for their ability to resolve issues and provide client support in the moment
- Calm and compassionate communicators who can easily put their thoughts into words and quickly build rapport to help others through stressful situations
- Dedicated achievers who thrive in a fast-paced environment where they can be highly productive
- Proactive thinkers who can anticipate needs to best serve Gallup’s clients through a variety of solutions
- Sophisticated professionals who leave a lasting impression on guests, clients and associates
What you need:
- A diploma or at least three years of customer service or technical support experience required
- Proven proficiency in Microsoft Word and Excel required
- Ability to work at Gallup’s Singapore office at least three days per week required
- Previous chat experience preferred
- Eligibility to work in Singapore required; this position is not eligible for employment visa sponsorship
What we offer:
We create exceptional workplaces, starting with our own. We focus on developing your strengths — what you do right, rather than what you do wrong — and helping you be engaged at work. When you work at Gallup, you’ll benefit from:
- A strengths-based, engagement-focused and performance-oriented culture
- The opportunity to work in a flexible and hybrid work environment that allows you to work remotely two days per week
- A global, diverse and inclusive workplace culture that is committed to fostering belonging and wellbeing
- A collaborative work environment with world-class managers and highly tenured mentors who guide and empower associates based on their unique skills and strengths
- Continuous learning and development opportunities and purposeful career growth tailored to your unique talents
- Mission-driven work that changes the lives of people around the world
- A robust benefits package, including a competitive salary, health insurance, gym membership reimbursement and partial mass transit reimbursement
- A beautiful office located at the heart of Singapore’s vibrant central business district, offering a dynamic and picturesque environment with Singapore’s iconic skyline at our doorstep
Gallup is an equal opportunity/affirmative action employer that celebrates, supports and promotes diversity and inclusion. We will consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity, or any other legally protected basis, in accordance with applicable law.
