The Engineer is responsible for technical support on various technical issues and problems relating to hardware and software as well as network connectivity in the organisation; managing and monitoring all installed system and infrastructure; ensuring the highest levels of systems and infrastructure availability.
Responsibilties :
- Provide technical support and administration on Windows 2012 / 2016 / 2019 / 2022 Server, Microsoft Active Directory/ADFS/DNS/DHCP, Office 365, Red Hat Linux Servers and AWS (Amazon Web Services) Cloud Environment.
- Installing, configuring, testing and maintaining operating systems, application software and system management tools, including system and file restoration (if required).
- Monitor (and respond to) all system alerts and provide daily technical support in terms of troubleshooting, diagnosing and resolving hardware, software, and other network and system problems.
- Collaborate with the Cyber Security team and perform regular system and security patches on a timely basis.
- Perform ad-hoc root cause analysis and problem resolution.
- Coordinate with the IT Infrastructure and Operations Manager in system capacity planning and management.
- Monitor IT tickets and provide appropriate resolution on a timely basis.
- Ensure and follow standard IT service delivery processes in accordance with IT policies and procedures.
- Assist on the coordination of internal and external IT audit for the IT Infrastructure.
- Assist his/her immediate superior in defining the methods for issue resolution and prevention.
- Perform other duties as assigned.
Requirements :
- Diploma/Bachelor degree in Information Technology, Computer Engineering or equivalent
- Min 3 years of relevant working experience in system administration and cloud operations.
- AWS Certified SysOps Administrator, Microsoft Certified System Engineer (MCSE), and Red Hat Certified Engineer (RHCE).
- Strong knowledge on VMWare and Hyper-V
- Strong knowledge on Windows Active Directory, ADFS, DNS, DHCP and Office 365.
- Must be independent and proactive.
- Good interpersonal, communication and analytical skills.
- ITIL Certification Foundation Level will be an advantage.
- Good command of English language (written and oral).
- Be ready to be on standby and perform system maintenance activities after office-hours, if required.
Interested applicants are requested to write in with detailed resume indicating current and expected salary and availability.
We regret only shortlisted candidate will be notified.
