Responsibilities
• Manage VMWare infrastructure, including virtual machines, clusters, and storage.
• Monitor performance and troubleshoot issues to ensure optimal virtualization capabilities.
• Oversee the management and maintenance of NetApps storage systems, including provisioning, data backup, and disaster recovery processes
• Deploy and manage System Center Operations Manager (SCOM) and System Center Configuration Manager (SCCM) to monitor and manage our network infrastructure and ensure seamless software deployment and updates.
• Manage and maintain Microsoft Active Directory services, including user accounts, group policies (GPO), and domain controllers.
• Ensure secure and efficient access to network resources.
• Assist and respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated.
• Provide timely status updates to relevant parties.
• Provide operating guidance, training and troubleshooting documents to internal and external parties.
• Ensure the delivery of support in accordance to project’s SLA (Service Level Agreement)
• Gathering of logs/information requested from L3 for ticket resolution
• Responsible for daily monitoring of infrastructure, documentation of technical processes and product configurations, ensuring proper operation of products purchased by client and assist in recommending improvements
• To be able to attend to user on-site when required.
Requirements
• Diploma / Degree in Electronics Engineering / Communication Engineering / Computer Engineering / Computer Science / IT
• Min 3 years working experience as Infrastructure engineer and experienced in fronting customers
• Proven experience as a Systems Administrator or similar role, with a focus on VMWare, NetApps, SCOM, SCCM, and Microsoft Active Directory.
• Experience in coding or scripting languages such as bash, windows batch, powershell
• Able to take after office hours standby duties of one week per month
• Relevant certifications such as VMWare, NetApp, Microsoft MCSE, or other related certifications would be a plus.
Licence no: 12C6060
