About the job
If you are passionate and curious about cybersecurity, and want to use your skills to help keep our firm’s infrastructure and application secure, we want to speak with you.
Who You Are
You are talented in solving problems, delivering services, enhancing processes, streamlining workflows, coordinating and collaborating with engineers and business stakeholders. You adapt well to changes, and speak up to ask questions to clarify when things don’t look right. You have a security and customer-centric mindset. You are keen to work closely with others to listen to ideas and share suggestions to collectively devise the best approach to deliver penetration testing services.
You should preferably have a bachelor’s degree. Have good understanding of delivering services, cybersecurity industry service management frameworks and concepts. Be certified, or intend to be certified, in certifications such as ITIL, PMP, CISSP, etc.
What You’ll Do
As an individual contributor on our penetration testing team, you are responsible for:
- Overseeing a range of functions to facilitate the delivery of penetration testing services to the requestors of the service
- Ensuring that service delivery and service support processes are continuously improved for optimal service delivery and customer satisfaction
- Conducting pre-testing checks to ensure that the relevant technical information and environment are available
- Working closely with the penetration testers and the service requestors to ensure that the scope and testing requirements are aligned with the firm’s policies and processes, as well as to manage the schedule for the delivery of the services
How You’ll Succeed
Be conscientious and consistent in managing the delivery of services to the service requestors, ensuring that the service requests are aligned with policies and processes, while balancing resources and scheduling the delivery of the service. Be a team player, and a keen learner. Key skills that will support your success:
- Service Management - have a deep understanding of service management principles to ensure the efficient and effective delivery of services. This includes problem management, change management, and service level management.
- Client Relationship Management - strong interpersonal and communication skills to build and maintain relationships with clients. Be able to understand client requirements, and manage expectations throughout the service delivery process.
- Project Management - strong project management skills to plan, organize, and coordinate resources, timelines, and deliverables.
- Problem-Solving - be adept at analyzing complex situations, identifying problems, proposing effective solutions, and have the ability to think critically and make decisions quickly to address service-related challenges.
- Continuous Improvement - proactively identify areas for improvement, implement process enhancements, and drive efficiency.
- Technical Knowledge - while not always required to be hands-on with technical aspects, having a good understanding of IT systems, infrastructure, and emerging technologies can be valuable in understanding the service delivery landscape and effectively communicate with technical teams.
