Responsibilities:
- Support the Service Manager in supervising technicians and overseeing daily service operations
- Maintain 24-hour standby availability
- Address customer requirements around the clock through on-call duties
- Possess a valid Class 3 driving license
- Manage company hotline complaints promptly (within 1 hour)
- Standby during weekends and public holidays
- Efficiently assign and complete service requests
- Provide technical support and guidance to team members as required
- Collaborate with the Service Manager on implementing process improvements
- Keep detailed records of service activities, including repairs and parts usage
Requirements:
- Prior experience in a supervisory or team lead capacity
- Familiarity with commercial kitchen equipment and repair procedures
- Strong organizational skills with effective multitasking abilities
- Excellent communication and interpersonal skills
- Problem-solving orientation and a commitment to delivering high-quality service
