Job Responsibilities:
Project Management:
- Assist in the implementation of IT projects, ensuring they are executed efficiently and within established timelines.
- Independently drive smaller projects from start to finish and ensure its successful completion.
- Provide first-level support to end-users, resolving technical issues and inquiries promptly.
- Collaborate with project managers and team members to ensure project objectives are met.
- Assist in the configuration and deployment of project related hardware and software solutions.
- Provide and maintain accurate records of project-related activities and technical support requests.
- Evaluate projects progress and prepare detailed reports for the management in a timely manner.
- Assist in user training and documentation as needed.
- Support both pre and post projects follow up
- Keep up to date with industry trends and best practices to enhance technical knowledge and skills.
- Support and provide Level 1 support to end-users on hardware related issues.
- Manage and successfully implement global group’s policies related to Infrastructure
- Assist in the configuration and deployment of Infrastructure related hardware and software solutions.
- Provide and maintain accurate records of support-related activities
Job Requirements:
- Bachelor’s Degree/ Diploma in information technology, Computer Science, or related field.
- Proven experience in providing IT support or working on IT projects.
- Strong problem-solving and analytical skills.
- Knowledge of hardware and software systems.
- Excellent communication and interpersonal skills.
- Ability to work well in a team and independently.
- Attention to detail and a commitment to quality.
- Knowledge of project management methodologies is a plus.
Skills/ Competencies
- Technical skillsets in Infrastructure
- Good written and verbal communication skills
- Ability to work under pressure and tight deadlines
- Strong teamwork & good resource planning skills with attention to details
- A self-motivator who can work both independently & as part of a team
