- Collaborate with in-country fulfillment managers and regional implementation managers to assign deals and resources within the SLA.
- Regularly follow up with stakeholders via email to gather missing information and complete tasks.
- Keep the Deal Assignment SharePoint updated and send out regular status reports.
- Ensure timely and accurate processing of E-Banking maintenance requests for the APAC region.
- Manage the offshore delivery center to ensure SLAs are met for E-Banking and deal assignments.
- Handle issues and escalations in coordination with stakeholders and the offshore team.
- Create and distribute daily, weekly, and monthly dashboards.
- Execute critical macros to identify data mismatches and gaps, and work with stakeholders to resolve them.
Job Requirements:
- Demonstrated expertise in managing and communicating effectively through email.
- Proven experience in the banking sector, with a strong track record of liaising with multiple internal stakeholders.
Interested applicants please send your resume in MS Word format and attention it to Rachel Yeo (R22104385).
Shortlisted candidates will be notified
Data provided is for recruitment purposes only
www.ambition.com.sg
EA Registration Number: R22104385
Business Registration Number: 200611680D. Licence Number: 10C5117
