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Jobs in Singapore   »   Jobs in Singapore   »   Customer Service Job   »   Customer Service Executive
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Customer Service Executive

Bok Seng Logistics Private Limited

Duties and Responsibilities

  • To support the OSH program and make safety and health a part of their daily routine and to ensure that they are following safe work methods and relevant regulations
  • General administrative support as required by members of Transport Dept. and management
  • Liaise with customers or vendors related to procurement and administrative requirements
  • Monitor vessel schedule vis PSA Portnet and Jurong port system.
  • Declare permit via Trade web Live(permits)
  • Manage customer orders and transportation requests within the TMS, ensuring accurate input and timely processing. Manage and address customer queries that are routed by TMS systems
  • Retrieve and analyze data from TMS system and or other internal systems to address customer requests
  • Coordinate with internal teams, carriers, and logistics partners to schedule pickups, deliveries, and transit times in accordance with customer requirements via the TMS.
  • Monitor delivery status and information in real-time, providing updates to customers and stakeholders as needed via the TMS.
  • Generate and analyze reports from the TMS to track key performance indicators (KPIs), such as on-time delivery, customer volume metrics and customer satisfaction scores.
  • Serve as the primary user and administrator of the TMS for managing customer orders and deliveries
  • Prepare documentation for lifting operation perform in Port facilities.
  • Prepare documentation for cargoes clearance from Keppel distripark,Jurong port.
  • Prepare and submit police escort application for Out of Gauge (OOG) Cargoes.
  • Perform general administrative duties eg, Invoicing, Filing, mailing, faxing and photocopying

QUALIFICATIONS AND EDUCATION REQUIREMENTS

  • GCE ‘N’ or ‘O’ levels
  • 1 year administrative experience. (Preferred in logistics industry)

SKILLS COMPETENCIES

  • Good communication skills (both verbal and written) and excellent organizational abilities.
  • Familiar with PSA Portnet, Jurong Port system and trade Web Live
  • Meticulous and attentive to details and follow ups
  • Capable to work independently and pressure
  • A good team player who is self–motivated and independent with good attitude.
  • Willing to take responsibility and accountability of their role.
  • Capable of identifying and suggesting improvements
  • Well-versed Microsoft Office skill: Power point Presentation, Excel & Word

Working Conditions

5.25 Working days per week

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