Job Description
1. Attend to Customers as a contact point of Panasonic, handle queries from the Service Hotline as well as from emails.
2. Deliver a professional, prompt and high-quality service experience to customers and internal stakeholder over emails and walk-in.
3. Respond and resolve customer’s queries related to our products, spare parts, service schemes and schedule service appointments, liaise
with Authorized Service Contractors, in house technicians and coordinate with them to resolve issues arising from service appointments.
4. Work and coordinate together with inter-departments to resolve any issues related to Panasonic products and services.
5. Perform simple troubleshooting to identify the issue to ensure that customers are attended to effectively.
6. Target orientated and able to meet KPIs set by the company.
7. Excellent time management skills and the ability to prioritize work. Attention to details and problem-solving skills.
8. Ability to work under pressure and manage customers’ expectations.
9. Ability to cover Customer Care centre and serve customers when the need arises.
10. Make outgoing calls to customers.
11. Resolve complicated / escalated issues.
Job requirement
Teamwork, independent, excellent verbal and written communication skills, problem solving skills, good interpersonal skills.
Fast and accurate computer skills, self driven, resourceful, customer-orientated and strong customer focus.
5.5 days work week, weekday 9am to 5pm. weekend 9 to 2pm.
can claim OT
