Responsibilities
• Ability to Handling customer inquiries and resolving issues via phone, email, or in-person.
• Processing orders, returns, and exchanges accurately and efficiently.
• Identifying and escalating priority issues to appropriate channels.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Collaborating with other departments to ensure customer satisfaction and retention.
• Familiarly with ISO 9001 & 14001 Requirements, including reject returns and back end
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Requirements
• Understanding of ERP Software, good SAP B1 experience
• Microsoft office basics
• Can speak and write acceptable English
• O' Level or equal
• Working Location: Kaki Bukit
• Working days: Monday to Friday (8.30 – 6pm)
• Experience Required: 2-3 years
