Job Scope:
• Support the Repair sales force in discussions with the customer to explore elevator repair opportunities (from a technical point of view).
• Actively manage, develop, motivate, coach, and coordinate direct activities of the workgroups, in order to deliver the Schindler objectives (client satisfaction, quality, productivity, efficiency, top and bottom line).
• Optimize the team staffing by planning the personnel needs including workloads and training for effective deployment and cost control.
• Lead and provide technical support to internal staff (from service, project, sales, sales engineering department & subcontractor) to optimize the workgroups and tools to ensure timely and quality completion as per contractual obligations and code requirement to meet the objective of sales, invoicing, yield and quality of work.
• Manage repair works
• Lead / perform complex repair, part replacement, supervision of sub contractor works, troubleshoot on lifts
• Perform administrative process (e.g., Generate report, complete test reports, generate defect list, service report / delivery order for client inspection and endorsement for internal / external stakeholders).
• Perform technical assessment for the repair technicians.
• Execute leadership to technicians in matters of customer and employee satisfaction, adding value to the business, quality of work and operational efficiency.
• Perform regular audits and checks to ensure that all processes and work methods comply with quality, safety, and technical requirements.
• Supervise milestones achievement and initiate corrective actions in coordination with the repair works.
• Conduct safety walks, safety inspection and identify unsafe events, unsafe work condition
• Analyse root causes for deviations and set up corrective actions for non-conformities.
• Ensure elevators are tested in compliance with specific industry requirements and safety standards.
• Cooperation with Notified Bodies (official inspections and work order).
• Ensure all work processes comply with quality, environmental and safety procedures, and requirements.
• Ensure compliance to the code of conduct and mandatory regulations.
• Night / weekend works throughout the island are to be expected.
• Ad-hoc assignments such as technical support, training and assessments etc.
Requirements:
Diploma/Degree in Electrical, Electronics or mechatronics
Minimum 4 years of technical experience in lifts or related Technical Service industry.
Angela Teh Ling Wei (CEI No.R1104464)
Contact Number:67860100
Email Address:[email protected]
Recruit Express Pte Ltd / EA Licence No: 99C4599
We regret only shortlisted candidates will be contacted
