Job Responsibilities:
- Ability to engage, negotiate and answer customer requests and align on quality expectations. Proficient in 8D problem solving methodology
- Determining, negotiate and agree on in house quality procedures, standards and specifications.
- Align customer requirements and ensuring internal gaps are closed. Able to travel within the SE Asia and APEC region.
- Investigating customer feedback/complaints and monitor KPI & BBSC e.g customer complaint rate/COPQ etc.
- Coordinate customer audit, follow up on audit report/closure.
- Drive 8D meeting with internal team, investigation and CAPA.
- Prepare weekly/monthly customer reports, quality survey, PPAP, VDA audit for PDP etc.
- Spearhead Quality Improvement Project with customer, fan-out/BKM with other sites.
- Working with operations staff to establish systems, standards and procedures.
- Assist in internal statistical information, distribution and analysis. Knowledge of SPC and ability to use Minitab/JMP.
Job Requirement:
- Degree in Customer Quality Engineering/ Engineering/ Material Science/Science
- More than 3 years working experience in Customer Quality Role
- Knowledge in ISO9001/IATF16949 quality management system
- SPC knowledge, statistical analysis tool e.g Minitab, JMP etc
- Knowledge in FMEA ,MSA ,8D, FTA etc
- VDA certified auditor added advantage
