Why Should You Work for KFC?
At KFC, we pride ourselves on being original. We even named our recipe after it. But for us, the answer to the question is simple.
Be You. Everyone at KFC is different. Unique. It’s what makes us special - our people, The Originals. And we welcome you to join us. Bring your individuality. Bring your grit and energy. Bring your spirit. Your story. Your drive and your passion. Every piece of you. Bring it. Even the parts you don’t like. Because we value our people no matter what. That’s just how our inclusive culture works – everyone has a seat at our table. We’ll feed your potential and we’ll support you to be your best self, to make a difference, and have fun. Together, we can be part of something truly extraordinary. All you have to do is Bring It.
About The Role
The Restaurant Excellence Lead will drive the strategy, analysis, and programs in the region to improve our Operating Capability. You will work in collaboration with Field Operations (primarily), our Franchisee’s Operations teams, and other functions leading the effort in number of key areas.
As the world’s largest restaurant company, we must be the world’s best restaurant operators by driving greater consistency for our 40 million customers who enjoy our brand food and our customer experience each day. To do this, we are constantly reviewing and enhancing our operations standards, processes, and culture to truly deliver unmatched operating capability.
This position will be based in Singapore with some travel required.
What Success Looks Like
You are a high-caliber and experienced operator that can lead the function strategy, innovation, and standards agenda. You are not only a subject matter expert but also a thought leader, problem solver and influencer. You should be able to drive the change agenda through and with the Franchisee system whilst building capability at the same time.
Your role is critical to enable franchise partners in running profitable operations by delivering key Operations KPIs through leading Operations excellence programs in franchisee stores in designated markets and designing activities including execution of strategies, programs, and processes.
MAKE A DIFFERENCE… with your role’s responsibilities
You (together with the team), will lead the following:
- Strategy, Data & Insights: Lead ops strategy processes, at a Regional level, and influence at a country level. Leverage data to track and drive ops performance including brand standards (ROCC), food safety standards, guest experience standards, speed etc. and identify insights and opportunity areas. Partner with marketing, digital and development teams to better understand and implement improvements in the customer journey across all channels. Benchmark our restaurant performance internally and against competitors.
- Win on Taste: convert the crave through consistency of product excellence by leading a cross functional project on our ingredients, equipment, processes and culture. Anchor the taste credentials by reviewing the farm to fork process and execute a roadmap to align on Global standards to be #1 on taste in YouGov.
- RED Experience Management (XM): Deliver best in class KFC experiences for our employees and guests to drive growth, through a relentless focus on service and operating standards. Launch our best in class XM program KFC Listens, driving organizational adoption and accountability. Delight our customer and teams through deep insights that drive action.
- Simplification & Frictionless Service: work in partnership with marketing, FIT and technology teams to esstablish processes, guardrails, and programs to simplify operations in the restaurants: menu simplification and optimization, packaging, automation, etc. Partner with the technology and digital teams to educate franchisees on the suite of restaurant technologies, and define and align technology roadmaps with our partners. Provide support during pilot and initial launch.
- Assets, Restaurant Layout & Equipment: drive equipment and layouts compliance in the region. Partner with the Equipment Engineer and other functions to execute equipment approvals in consultation with Global as required. Kickoff projects to improve layouts and equipment for better customer and team member experience. Be the go-to function for any back-of-house kitchen layout and equipment questions.
- Brand protection: partner with QA and our auditing vendors in the ROCC program. Lead the deployment of improvements in the program, handle franchisees’ queries regarding program execution, standards, etc. Collaborate in-market calibration sessions.
- OpsCapability & Culture: Colleges, Conferences & Champions Week events to build teams’ capability and culture.
BRING YOUR BEST SELF… with your top-notch qualifications
You must be/have:
Qualifications & Experience
- Undergraduate in mechanical / industrial engineering preferred. Postgraduate in business is a plus.
- 10 years in retail QSR or restaurant operations of which 4 years in a managerial HQ role.
- Experience in consulting and/or strategic roles.
- Experience in working with supporting and influencing franchisee partners.
- Deep know how and expertise in the QSR Industry (KFC business preferred)
- Advanced knowledge of restaurants systems and workflows
- Tech and digital savvy: drive action with data, POS/BOH tech, customer facing tech, team facing tech.
- Fluency in English is a must while other Asian language capability would be an asset as this role will involve heavy stakeholder management within the APAC region.
- Demonstrated track record of achievement.
Leadership & Management
- Organizational influence: change management, project management, communication skills, action driving, problem solving, cross functional leadership.
- Advanced Franchisee leadership: conflict resolution, relationship management, franchisee management, building relationships. Ability to relate to others with cultural sensitivity.
- Strategic thinking: the ability to envisage problems or challenges from differing perspectives, and identify innovative solutions, or creative means to achieve the desired outcome.
- People leadership: emotional intelligence, people development, gravitas. Acts as ambassador and change agent and can motivate and inspire people to further develop and change.
- Business & commercial acumen
- Energetic, with a lot of passion and drive; someone who can create excitement in the organization.
HAVE FUN… growing and thriving with us
Reporting to the Chief Operations Officer, this person will work closely with a great support network and platforms to build you for success:
- KFC Asia Franchisees Operations teams;
- KFC Asia Operations, Digital, Technology, HR, QA, Development, Marketing, and Finance teams;
- KFC Global Operations team; and
- External auditors, equipment suppliers, and other vendors.
KFC Asia is an equal opportunity employer with an inclusive culture that let’s your Originality shine and provides a flexible working environment, great benefits and colleagues to support you along the way.
Ready to join? Click APPLY to start your Original journey!
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